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Contact us –

We're here to help you

build a smarter hotel business

Have a question, need support, or want to explore how The Hotel HMS can transform your operations? Our team is ready to assist you.

Quick response

Within 24 hours

Expert support

From hotel tech specialists

Trusted by hotels

850+ properties worldwide

– Get in Touch

Let's start a conversation

Reach out using any of the options below, or fill out the form and we’ll get back to you shortly.

Call us

+1 (555) 123-4567
Mon – Fri, 9:00 AM – 6:00 PM

Email us

support@hotelhms.com
We respond within 24 hours

Our office

123 Hospitality Way, Suite 500 Orlando, FL 32801, USA

Live chat

Chat with our team in real time
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Send us a message

Have a question or need a demo? Send us a message and we’ll get back to you.
– Find us

Three offices, one team ready to help

Headquarters

Orlando, USA

123 Hospitality Way, Suite 500
Orlando, FL 32801
+1 (555) 123-4567

Headquarters

Orlando, USA

123 Hospitality Way, Suite 500
Orlando, FL 32801
+1 (555) 123-4567

Headquarters

Orlando, USA

123 Hospitality Way, Suite 500
Orlando, FL 32801
+1 (555) 123-4567

Secure & reliable

Bank-level security to protect your hotel data.

Cloud-based

Access your operations anytime, anywhere.

24/7 support

Our team is available whenever you need us.

Trusted by 850+ hotels

Join hoteliers who rely on us every day.
– Before you write in

A few things you can check yourself

These usually answer the question faster than waiting on a reply.

Help center

Step-by-step guides for setup, billing, restaurant POS and everyday front-desk tasks.

System status

Live uptime, scheduled maintenance windows and past incidents for every module.

Community forum

Ask other hoteliers how they set up their property, and share what’s worked for you.
– Common questions

Frequently asked questions

Because The Hotel HMS is entirely cloud-based, you can get started almost instantly, without complex hardware installs. Our onboarding process is designed to get your operations running smoothly right away.

It connects with the booking channels, payment gateways and accounting tools most hotels already use, including Booking.com, Razorpay, Tally and Stripe.

We’re ISO 27001 certified, back up continuously to secure cloud storage, and run on a 99.9% uptime SLA — the standard used by enterprise hotel groups.

Email and phone support from real hotel-tech specialists, plus live chat during business hours and priority phone support on our Growth and Enterprise plans.

Support Online

Need immediate help?

Talk to our hotel technology support team and get quick assistance, right now.